Telenet offers customized service and support for the entire Nortel product line.  Our customers have come to rely on the expertise and skill of our professional support team to assist with upgrades, moves, planning, routine preventive maintenance programs, and system performance reviews. We know how valuable your communications system is to the daily operation of your business - our goal is to ensure its maximum utilization.

Telenet offers value-added client support programs as part of every maintenance agreement including:

• On-site repairs & priority on-site response
• Toll free service call dispatch
• Business hours coverage - 24-hours a day, 7-days a week
• Customized weekly, bi-weekly or monthly scheduled on-site technician visits
• Primary technician and account manager assignments
• One hour response times for emergency failures
• Preferred labor rates for installations, equipment moves, adds and changes (MAC)
• Local parts stocking
• Technical support and remote diagnostics
• Annual performance reviews, traffic studies and cost audits
• No cost minor remote dialup system programming changes
• Critical problem escalation to Nortel Networks GNTS
• Engineering consultations
• Project management
• On-site end user and administrative training for voice mail, telephones, and consoles

Call us at (925) TELENET for a free consultation regarding your specific needs and service requirements.

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