Each employee is an important part of the Telenet team. Our team members are the key elements to our continued growth and expansion in the telecommunications and data marketplace. As such, Telenet strives to give individuals the opportunity to do what they do best — every day.

We are always looking for hard working and friendly people to join the Telenet team. We invite you to review our job opportunities and comprehensive benefits package. If you are interested in a career at Telenet, please review our position openings and submit a resume to hr@telenet-inc.com. Telenet is an Equal Opportunity Employer.

Position: Field Technician

Location(s): Chicago, Illinois; Tempe, Arizona; Los Angeles, California; San Fracisco, California.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as required.

• Accountable for the installation, maintenance and support of Nortel TDM and VoIP systems.
• Supports end-user new installations, configurations, upgrades and migrations through problem isolation, verification and escalation resolution and documentation.
• Provides solutions to a diverse range of complex problems
• Facilitates and manages communications between project team members and customers. 
• Directs post-sales support activities in the design and implementation of customers' projects.
• Provides written documentation for all projects per customer requirements
• Provides remote and field post-sales support of hardware systems, sub-systems and/or applications for customers or field personnel utilizing remote diagnostic and on-site capabilities
• Provides post-sales technical support to clients and internal staff
• Promotes excellence in Customer Satisfaction.
• Promotes teamwork.
• Possesses excellent customer consulting, presentation and meeting skills
• Is proficient in the use of common PC tools for Administration, paperwork, and inter/intra office communications
• Works independently under minimum supervision.

Please submit your resume to: careers@telenet-inc.com

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